FREQUENTLY ASKED QUESTIONS
- How do you select the cases?
- How can I file a complaint?
- I don't want anyone to know I called. Can I remain
- What do you do with my information that you collected?
- How soon will I see my complaint resolved?
- Does your office remove abandoned vehicles?
- Will I be kept informed of the progress regarding my
- Why did I receive a bill when it was my tenants with
- I have family visiting. Can they stay in my motorhome
on my property?
- Can I store my wrecked vehicle on my driveway?
- Can I store my vehicle in front of my house? What
happens when I do?
- I believe that my house is substandard. Can you help
Q. How do you select the cases?
A. We rely solely on complaints filed in our
office by concerned citizens.
Q. How can I file a complaint?
A. Our office accepts complaints via
phone, in-house visit, mail and email. You must provide your name,
address and phone number when filing a complaint.
Q. I don't want anyone to
know I called. Can I remain anonymous?
A. We DO NOT accept anonymous
complaints. If you wish to file a complaint, you are required to provide
your name, address and phone number. If you fail to provide this
information, your complaint will not be processed.
All information provided will be verified.
Q. What do you do with my
information that you collected?
A. Once our office receives your concerns, a
case is created. This case is assigned to one of the Code Enforcement
Officers for investigation. Personal information, i.e. your name, address
and phone number, remains confidential.
Q. How soon
will I see my complaint resolved?
A. There are many factors that
contribute to the timeline and ultimate resolution of a case. Depending on
the cooperation of the property owner / tenants, a case could be resolved in
as little as a few weeks, or in some instances a case can drag on for months
or even years.
Code Enforcement Process
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Q. Does your
office remove abandoned vehicles?
A. Yes. If you believe that a
vehicle has been abandoned, contact our office to file a complaint.
Q. Will I be
kept informed of the progress regarding my complaint?
A. Due to the high volume of
complaints we receive we are not able to contact the complainant to provide
updates. You can however call the office and request an update.
Q. Why did I
receive a bill when it was my tenants with the mess?
A. Yuba County Ordinance Code
7.36.210 Owners Duty states that it is the duty of the property owner to
maintain their property in a nuisance free condition regardless of whether
they are in possession of said property or not. Therefore it becomes the
property owners responsibility to pay all enforcement costs.
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Q. I have family visiting.
Can they stay in my motorhome on my property?
A. Yuba County Ordinance Code Chapter 10.20
prohibits the occupancy of a travel trailer or motorhome for human
habitation. This violation is punishable by imprisonment in the County
Jail for a term not exceeding six (6) months or a fine not exceeding Five
Hundred Dollars ($500.00) or both such fine and imprisonment. Each separate
day or a portion thereof is a separate offense.
Q. Can I store my wrecked
vehicle on my driveway?
A. Yuba County Ordinance Code Chapter 7.35
prohibits the accumulation of Abandoned, Wrecked, Dismantled or Inoperative
Q. Can I store my vehicle
in front of my house? What happens when I do?
A. No. Yuba County Ordinance Code 9.10.530
prohibits the use of the County right-of-way as a storage facility. If we
receive a complaint, an officer will do a site inspection. Once we determine
that the vehicle is being stored in the County right-of-way a 72-hour
Warning tag will be placed on the vehicle and subsequently towed with all
costs associated being assessed against the property
Q. I believe that my house
is substandard. Can you help me?
A. Yes. If you believe that your house is
substandard you can contact our office to file a complaint. You will be
required to provide documentation showing that you have attempted to get the
conditions resolved without the need for our office, which will include
copies of any letters mailed to the property owner. We do not provide legal
information so you may want to contact
a private attorney to first obtain your legal
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